1. What we collect
- Account data — your name, email, phone (optional), company (optional), and role.
- Receipt content — the images you upload and the fields extracted from them (merchant, TIN, dates, amounts, tax breakdown, line items, and any custom fields you add).
- Payment data — records of your credit purchases (amount, status, reference). Card and e-wallet details are handled by our payment processor and are not stored by us.
- Usage data — basic technical logs (e.g. request identifiers and timestamps) used to operate and secure the Service.
2. How we use it
We use your data to:
- provide the Service — extract, store, and display your receipts;
- process purchases and maintain your credit balance;
- send transactional email (verification, receipts, notices);
- secure the Service and prevent abuse; and
- comply with legal obligations.
We do not sell your personal data or your receipts.
3. Service providers
We share the minimum necessary data with providers that help us run the Service:
- Authentication — manages sign-in and sessions.
- AI extraction — receipt images/text are sent to our AI provider to read the receipt. They are processed to return the extraction, not to build a profile of you.
- Payments — processes your purchases securely.
- File storage — receipt images are stored in private cloud object storage; the app serves them through short-lived signed links, never public URLs.
- Email delivery — sends our transactional email.
4. Connected apps (Aintrega)
An administrator of your team can connect Raisibo to Aintrega, a payroll and reimbursement app, so that team members can attach their receipts to reimbursement requests. The connection exists only after a team administrator approves it on Raisibo, and an administrator can disconnect it at any time from Connected Apps.
While a team is connected:
- What Aintrega can read — only the receipts of the member who is making a request, in the connected team's workspace: the extracted fields (merchant, TIN, invoice number, date, amounts, tax breakdown, line items) and the receipt image, which is fetched through a link that expires within about a minute. It can also see whether your teammates have a Raisibo account, by work email, as a status only.
- What it cannot read — your Personal workspace, other members' receipts, custom fields, or your team's credit balance. It cannot scan receipts or spend credits.
- What we send back to you — a receipt you attach is marked as claimed and locked in Raisibo while its request is pending or approved, so it cannot be edited or deleted. The owner sees the request status; other members see only that the receipt is locked. Aintrega does not send us amounts.
- Who sees your receipts — once a team is connected, each member sees only the receipts they scanned or that were scanned for them; team administrators keep the full view. This stays in place after a disconnect until a team administrator changes it.
- Copies — when you submit a request, Aintrega keeps its own private copy of the receipt details and image as evidence for that request, under its own retention rules and applicable Philippine tax record requirements. Deleting a receipt or your account in Raisibo, or disconnecting the app, does not delete Aintrega's copy, and we cannot remove it for you. Ask your employer, or Aintrega, about that copy.
- Who decides — your employer, through its team administrators, decides whether to connect. Your employer is responsible for how Aintrega handles the copies it keeps.
5. Retention
We keep your account and receipt data for as long as your account is active or as needed to provide the Service and meet legal or tax-record obligations. You can delete individual receipts at any time; deleting your account removes your data except where we are required to retain it.
6. Security
We use industry-standard measures — encrypted transport, private storage with signed access, scoped access controls, and rate limiting. No system is perfectly secure, but we work to protect your data and to respond promptly to incidents.
7. Your choices
- access and update your profile from account settings;
- delete receipts you no longer want stored;
- request account deletion; and
- opt out of non-essential email where offered.
8. Cookies and sessions
We use cookies strictly to keep you signed in and to operate the Service securely. We do not use them for third-party advertising.
9. Children
The Service is intended for use by adults and businesses, and is not directed to children under 13.
10. Changes and contact
We may update this policy; the date above reflects the current version. Questions or requests? Reach us through the contact form on our website, or review our Terms of Service.